Returns

Returns follow the policy of the retail partner that processed your order. For most tableware that means a standard return window from the delivery date, with refunds issued to the original payment method once the item arrives back at the warehouse.

The short version

• Start a return from the order page in your partner account — it generates the label and tracks the refund.
• Keep flatware unused if you plan to return it; opened food-contact items may be handled differently by the partner.
• Boxed sets should go back in the original carton with the tray or chest — the packaging is part of the product.
• Items that arrive damaged or incomplete are replaced or refunded by the partner without a return in most cases; photograph the carton before unpacking further.

Exchanges

Most partners process an exchange as a return plus a new order — if a pattern is not what you expected in hand, order the replacement when convenient and return the first set within the window. Nothing on this site extends or shortens the partner’s stated policy.